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Keurig 2.0 Brewer Owners Manual Download PDF (KEURIG 2.0 MANUAL IS IN ENGLISH, SPANISH, AND FRENCH) Keurig owners manual in PDF for troubleshooting, cleaning, programming, and descaling. Try the methods below to either reset or clean out your Keurig. If you are using the approved k-cups and the coffee maker still will not brew or pump the water correctly, you most likely have a blockage somewhere and the coffee maker needs to be cleaned out or reset. SOLUTION FOR KEURIG NOT WORKING:If your Keurig 2.0 is plugged in, the water has pre-heated, the screen is lit up and you press the large BREW button, and it does not brew the coffee or pump out the water as it should, you have may have a clog somewhere in the machine. If you try and use a k-cup that is not compatible with Keurig 2.0, it will say OOPS!… It will simply tell you they are not compatible and you need to use the approved k-cups. The incompatible k-cups may not have the proper label on them and therefore the Keurig rejects them with the OOPS message. ABOUT INCOMPATIBLE K-CUPS: The k-cups that are not compatible with Keurig 2.0 will not break your coffee maker.